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Princeton University
ServiceNow ITSM Process Analyst
Join Princeton University as a ServiceNow ITSM Process Analyst in Princeton, NJ. Leverage ITIL and ServiceNow skills to enhance IT service management processes.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 28, 2025
The ITSM process analyst owns and manages a set of service management processes and contributes to the development of other service processes supported by the team, with the goal of enhancing the reliability and value of IT and other services.
Requirements
- Minimum 5 years of work experience, including at least 2 years of service management experience
- 2 years of experience managing projects or processes
- ITIL Foundations certification required
- Strong knowledge of the full software/application development cycle
- Proven strong contributor with excellent verbal/written communication skills
- Proficient in mapping business rules to processes
Benefits
- Benefits Eligible
- Probationary Period
- Essential Services Personnel (see policy for detail)
- Physical Capacity Exam Required
- Valid Driver’s License Required
Requirements Summary
5+ years of work experience, 2+ years of service management experience, ITIL Foundations certification, and strong knowledge of software development cycle
