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Emory Healthcare
ServiceNow ITSM Request Manager
Join Emory Healthcare in Atlanta as a ServiceNow ITSM Request Manager. Lead ITSM processes, ensure quality, and mentor teams. ITIL certs preferred. Benefits include health coverage and loan assistance.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 16, 2023
Emory Healthcare is seeking a ServiceNow ITSM Request Manager to manage the ITSM Request Management process according to ITIL and ITSM best practices. This role will be a contributor who ensures requests are documented, categorized, assessed, and fulfilled, and advises stakeholders on ITSM tool governance. The role involves leading service improvement initiatives and being a subject matter expert in request management.
Requirements
- Remediate Request Management and catalog process and quality deviations
- Develop and disseminate ITSM process documentation
- Act as a team mentor for documentation practices
- Lead research and review of ITSM best practices
- Provide ITSM project services and support
- Evaluate requests and assess service catalog
- Work with other Digital teams, business partners, and vendors
- Train users of ITSM processes
- Provide and communicate clear documentation
- Escalate customer complaints
Benefits
- Comprehensive health benefits
- Student Loan Repayment Assistance
- Wellness incentives
Requirements Summary
Bachelors degree in IT or equivalent experience, 7+ years IT experience, and ITIL certifications (preferred) is required. 10+ years experience in IT is preferred. Experience with ServiceNow Request Management required
Apply now
Atlanta
|
Georgia
United States
Senior
Hybrid
Full Time
82320-111140 USD/year
