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Bank of America
ServiceNow Knowledge Process Analyst
Join Bank of America in Chicago as a ServiceNow Knowledge Process Analyst. Leverage ITSM skills to enhance knowledge management. Benefits include paid time off and performance awards.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
Join Bank of America as a ServiceNow Knowledge Process Analyst to help make financial lives better through the power of every connection. Build a successful career with opportunities to learn, grow, and make an impact.
Requirements
- Minimum of 3 years of experience as a process manager for an IT Service Management process
- Minimum of 1 years of experience managing controls for an ITSM process
- Strong understanding of knowledge management and/or technology service request management
Benefits
- industry-leading benefits
- paid time off
- discretionary incentive eligible
- annual discretionary award based on performance results and behaviors
Requirements Summary
Minimum 3 years experience as a process manager, 1 year experience managing controls, strong understanding of knowledge management and/or technology service request management
Apply now
Chicago
|
Illinois
United States
Mid-Level
In-Person
Full Time
87000-146000 USD/year
