ServiceNow Knowledge Process Analyst

Join Bank of America as a ServiceNow Knowledge Process Analyst and contribute to the delivery of stable, resilient, and available technology services to customers and employees. You will manage day-to-day governance, operations, and continual improvement for technology request management and knowledge management on the ServiceNow platform.

Requirements

• Participate in the day-to-day operation of process controls to ensure consistent and efficient execution
• Develop, monitor, and report on key process metrics to track performance, identify trends, and drive improvements
• Collaborate with cross-functional teams to ensure onboarding of partners into use of the ServiceNow catalog and knowledge management
• Deliver ongoing training to refresh partner understanding and share improvements
• Create and maintain process documentation, including procedures
• Participate in performance improvement efforts, including identifying opportunities, designing selected improvements, and ensuring comprehensive implementation

Benefits

• Discretionary incentive eligible
• Benefits eligible
• Paid time off
• Industry-leading benefits
• Access to resources and support