ServiceNow Knowledge Process Analyst

Bank of America is seeking a ServiceNow Knowledge Process Analyst to join their Technology Service Management Office. The successful candidate will manage day-to-day governance, operations, and continual improvement for technology request management and knowledge management within the ServiceNow platform.

Requirements

• Minimum of 3 years of experience as a process manager for an IT Service Management process
• Minimum of 1 year of experience managing controls for an ITSM process
• Strong understanding of knowledge management and/or technology service request management
• ITIL v3 Foundation Certification
• Experience operating a process on the ServiceNow ITSM platform

Benefits

• Discretionary incentive eligible
• Eligible to participate in the annual discretionary plan
• Industry-leading benefits
• Paid time off
• Resources and support to make a genuine impact