Bank of America

ServiceNow Knowledge Process Analyst

Join Bank of America as a ServiceNow Knowledge Process Analyst in Chandler, AZ. Leverage ITIL and ServiceNow skills to enhance ITSM processes. Benefits include incentives and paid time off.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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IT Service Management
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Knowledge Management
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Service Catalog
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 30, 2025

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Requirements

  • Minimum of 3 years of experience as a process manager for an IT Service Management process
  • Minimum of 1 years of experience managing controls for an ITSM process
  • Strong understanding of knowledge management and/or technology service request management
  • Understanding of service catalog use, structure, and operation
  • Understanding of ITSM portals
  • ITIL v3 Foundation Certification
  • Experience operating a process on the ServiceNow ITSM platform

Benefits

  • Discretionary incentive eligible
  • Annual discretionary award based on overall individual performance results and behaviors, the performance and contributions of their line of business and/or group, and the overall success of the Company
  • Benefits eligible
  • Paid time off
  • Resources and support to make a genuine impact and contribute to the sustainable growth of our business and the communities we serve

Requirements Summary

Minimum 3 years of process management experience, ITIL v3 Foundation Certification, and experience operating a process on the ServiceNow ITSM platform