ServiceNow Lead Developer

Birlasoft is seeking an experienced ServiceNow Lead Developer to design, develop, and customize the ServiceNow platform to streamline business workflows and IT operations. The role involves ensuring a seamless customer experience and efficient IT operations. This is a hybrid role based in Noida, IN.

Requirements

• Experience in understanding the customer business need and decipher it for technical development in ServiceNow
• Specialization in designing solutions on ServiceNow platform basis the customer need
• Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
• Experience in ITSM, HRSD and Portal development and design
• Experience in tracking work items and reporting the progress to different stakeholders
• Experience in handling escalations from within the team as well as project stakeholders
• Strong development experience in ServiceNow REST/SOAP Webservices java scripting etc
• Strong development experience in ServiceNow CMDB Asset Mgmt and Orchestrations for SW Dist
• Strong development experience in ServiceNow ITBM Project Portfolio Demand Resource and Finance
• Strong development experience in ServiceNow Reports and setting up Performance Analytics
• Experience in creating custom processes, custom Third party integrations and custom applications
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Good English communications skill to communicate effectively with team members and customers
• Knowledge of ServiceNow upgrade cloning and working with ServiceNow HI support team
• Experience in set up of ServiceNow integration LDAP/SSO Email Chat etc
• Experience & Knowledge of Domain separation implementation
• Experience in Data segregation