ServiceNow Lead Developer

Birlasoft is seeking an experienced ServiceNow Lead Developer to design, develop, and customize the ServiceNow platform. The role involves streamlining business workflows and IT operations, providing a consultative and design-thinking approach, and collaborating with customers and internal teams. The company values diversity, equity, and inclusion, along with Corporate Sustainable Responsibility.

Requirements

• Expertise in understanding the customer business need and designing ServiceNow solutions.
• Specialization in designing solutions on ServiceNow platform basis the customer need.
• Experience in creating user stories or work breakdown structures.
• Experience in ITSM, HRSD and Portal development and design.
• Experience in tracking work items and reporting progress.
• Experience in handling escalations.
• Knowledge of requirements gathering for ServiceNow implementation.
• Experience in designing Technical (LLD) Design Documents, Training Documents etc.
• Experience in conducting Technical Reviews, End User trainings.
• Strong development experience in ServiceNow REST/SOAP Webservices java scripting etc.
• Experience in configuration of CMDB Asset Mgmt and Orchestrations.
• Experience in setting up ServiceNow ITBM Project Portfolio Demand Resource and Finance
• Experience in designing ServiceNow Reports and setting up Performance Analytics
• Experience in creating custom processes, custom Third party integrations and custom applications
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• Ability to work, lead and manage a global team
• Strong problem solving and troubleshooting skills
• Good English communications skill