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Bank of America
ServiceNow Operations Specialist
Join Bank of America in Charlotte as a ServiceNow Operations Specialist. Leverage your 5+ years of experience and ServiceNow CIS certification to enhance platform performance, support ITSM, ITAM, and CMDB processes. Enjoy competitive benefits and a collaborative environment.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
Discovery
IT Asset Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
The ServiceNow Operations Specialist will have a leading role in maintaining the ServiceNow platform as defined by the Product teams. The role will provide hands-on technical expertise to resolve service availability issues, work in a team environment to plan and implement software changes, and develop a documentation library as a team.
Requirements
- 5+ years of experience with application & end-user support
- Experience as an administrator in highly regulated environments
- Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
- Experience supporting application integrations for security, risk, and compliance
- ServiceNow certified implementation specialist (CIS)
- Windows and Linux support
- Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
- Experience with CMDB, ITAM, ITSM and Discovery processes
Benefits
- annual discretionary plan
- industry-leading benefits
- paid time off
- resources and support
Requirements Summary
5+ years of experience with application & end-user support, experience as an administrator in highly regulated environments, and experience with ServiceNow and Windows and Linux support
Apply now
Charlotte
|
North Carolina
United States
Mid-Level
In-Person
Full Time
85000-153800 USD/year
