ServiceNow Operations Specialist

As a ServiceNow Operations Specialist at Bank of America, you will maintain and support the ServiceNow & Remedy platform, lead a team of operations specialists, and respond to incidents for application availability issues. You will use your technical knowledge to triage service availability issues and restore service, research and resolve system defects, and participate in software release implementation meetings.

Requirements

• 5+ years of experience with application & end-user support
• Experience as an administrator in highly regulated environments
• Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
• Experience supporting application integrations for security, risk, and compliance
• ServiceNow certified implementation specialist (CIS)
• Windows and Linux support
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
• Experience with CMDB, ITAM, ITSM and Discovery processes

Benefits

• Annual discretionary plan with an annual discretionary award based on overall individual performance results and behaviors
• Benefits such as industry-leading benefits, paid time off, and access to resources and support