Bank of America

ServiceNow Platform Administrator

Join Bank of America as a ServiceNow Platform Administrator in Plano, TX. Leverage your 5+ years of ServiceNow expertise and CSA certification to manage and support the platform, ensuring code quality and incident response. Enjoy industry-leading benefits and performance-based incentives.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified System Administrator

Job description

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Posted on:
 
June 11, 2025

We are seeking a ServiceNow Platform Administrator to maintain and support the ServiceNow platform, manage code quality control processes, and respond to incidents. The role requires a strong technical background, with experience in ServiceNow administration, and certifications such as ServiceNow Certified System Administrator.

Requirements

  • Minimum of 5+ years of experience in ServiceNow administration with emphasis on platform management
  • Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification
  • Proven experience as an administrator in highly regulated environments
  • Experience in maintaining multiple ServiceNow environments
  • Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
  • Experience supporting ServiceNow integrations for security, risk, and compliance
  • Experience with ServiceNow instance cloning and management
  • Experience maintaining both Windows and Linux MID servers

Benefits

  • Discretionary incentive eligible
  • This role is eligible to participate in the annual discretionary plan
  • Annual discretionary award based on overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company
  • Industry-leading benefits
  • Paid time off
  • Resources and support to employees

Requirements Summary

5+ years of experience in ServiceNow administration, ServiceNow Certified System Administrator (CSA) certification, experience in highly regulated environments