ServiceNow Platform Administrator / Critical System Maintenance Lead

The ServiceNow Platform Administrator / Critical System Maintenance Lead is responsible for the daily operation, configuration, and performance of the USSS’s on-premises instance of the ServiceNow platform. This role leads enterprise patch management activities, ensuring that mission-critical systems are secured, updated, and maintained in accordance with government security requirements and operational cadence.

Requirements

• Active T5 investigation, with the ability to obtain and maintain necessary security clearances as required for access to classified information
• Proven experience administering an on-premises ServiceNow instance in an enterprise or government environment
• Experience implementing and maintaining ServiceNow modules in an Agile/Scaled Agile Framework (SAFe)
• Strong background in patch management and critical system maintenance for large, distributed environments
• Familiarity with ITIL processes, including incident, change, problem, and configuration management

Benefits

• Paid leave
• Group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance
• Flexible spending account and health saving account options
• 401(k) retirement plan with employer contribution match