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EY
Technology Consulting - Managed Services - ServiceNow & Service Management - Senior Manager
Join EY as a Senior Manager in Dallas, TX, leading ServiceNow transformations. Requires 12+ years in ITSM, ServiceNow expertise, and relevant certifications. Benefits include medical coverage and 401(k).
Direct Hire
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Operations Management
IT Service Management
Integration Hub
Now Platform App Engine
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 12, 2025
EY is seeking a Senior Manager for ServiceNow and Service Management within their Managed Services team. This role will focus on leading strategic engagements to transform enterprise-wide through ServiceNow, driving innovation, and ensuring operational excellence across ITSM, ITOM, HRSD, and other ServiceNow modules. The ideal candidate will have deep experience in ServiceNow architecture, service management frameworks, and managed services operations, with a commitment to service excellence and digital transformation.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 12+ years of experience in IT service management and enterprise platform delivery.
- 8+ years of hands-on experience with ServiceNow implementations and operations.
- Strong understanding of ITIL, DevOps, and Agile methodologies.
- Experience in managed services or long-term service delivery models.
- ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist, Technical Architect).
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- Paid time off
