ServiceNow Platform Developer

Cooley is seeking a ServiceNow Platform Developer to join the Technology Platforms and Applications team. The ServiceNow Platform Developer is responsible for the development and implementation of ServiceNow solutions across multiple domains, including Hardware Asset Management, Software Asset Management, Strategic Portfolio Management, and Security Operations.

Requirements

• Design, configure, and implement ServiceNow solutions with a focus on ITAM
• Experience with ITOM modules (Discovery, Event Management, Service Mapping)
• Implement and enhance SecOps modules (Vulnerability Response, Security Incident Response)
• Manage and maintain ongoing ITSM workflows (incident, problem, change, request)
• Build custom applications, workflows, and integrations following ServiceNow best practices
• Enhance user experience through Workspaces, Employee Center, and AI-powered features
• Automate asset lifecycle management from procurement to decommissioning
• Develop dashboards, reports, and KPIs to provide actionable insights for IT and business leaders
• Collaborate with stakeholders to translate business requirements into technical solutions
• Support upgrades, patching, and continuous improvement of the ServiceNow platform
• Manage HR Service Delivery by automating and improving employee-facing workflows
• Lead development and delivery of SPM to support portfolio planning, tracking, and governance
• Ensure compliance with governance standards, security policies, and performance requirements
• Provide technical support, troubleshooting, and root-cause analysis for ServiceNow issues
• Stay current with ServiceNow platform releases and recommend adoption of new features
• Work closely with the Technology and Platforms Applications management team to develop short and long-term strategies
• Work with various ServiceNow stakeholders, drive innovation, establish new approaches on improving productivity
• Ensuring 24/7 access to ServiceNow applications that are continually protected and on-line
• Constant tracking bugs, fixes, and testing of mission-critical applications
• Research anomalies and workarounds
• Design proper update and backup procedures, documentation of same, including functioning rollback plans
• Responsible for change control and coordination of the release management process for ServiceNow
• Evaluate and report on the health of firm’s ServiceNow instances
• Ensure platform alignment with the business strategy
• Provide consultative technical leadership to the platform team
• All other duties as assigned or required

Benefits

• Competitive compensation and excellent benefits package
• Medical, health savings account, dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits
• 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year
• Generous parental leave and fertility benefits