ServiceNow Platform Support Specialist

We are looking for a ServiceNow Platform Support Specialist to join our team in Prague, Czech Republic. The successful candidate will play a critical role in supporting the ServiceNow platform, managing and resolving L2 incidents, and delivering run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items.

Requirements

• 1-2+ years of experience with ServiceNow administration, including security administration, creating reports & dashboards, data configuration.
• Proven ability to troubleshoot and resolve technical issues in a timely manner, with strong communication skills to clearly guide users through problem resolution.
• Basic ability to read JavaScript required.
• Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment.
• Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes.
• A collaborative mindset, comfortable working across teams and departments to support business goals.
• Highly organized, with the ability to juggle multiple tasks and priorities while maintaining high-quality service.

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• Diversity, equity, inclusion and sustainability benefits
• Equal opportunity employer