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Palo Alto Networks
Channel Operations Support Specialist
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 15, 2025
Palo Alto Networks is seeking a Channel Operations Support Specialist to support the ecosystem partner program. This role involves responding to inbound requests related to partner program components like access management, data management, and onboarding, ensuring partner program compliance, and providing support to partners and internal stakeholders. The ideal candidate will be a proactive analyst with strong customer service skills and experience collaborating with cross-functional teams.
Requirements
- Relevant 4+ Years experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar
- Strong customer service skills and attention to detail
- Effective communicator with strong verbal, written, and presentation skills
- Experience collaborating with cross-functional teams
- Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance / data hygiene activities
- Demonstrated experience taking ownership of a business domain or managing a business process
Benefits
- Flexible Benefits Wellbeing spending account
- Mental and Financial Health resources
- Personalized learning opportunities
Requirements Summary
4+ years of managing tickets, strong customer service skills, and collaboration experience are required. Experience with Salesforce, ServiceNow, and a robust ticketing system is necessary. Understanding of data hygiene and process ownership are essential
