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SSC HR Solutions
ServiceNow Process Consultant
Join SSC HR Solutions in Cairo as a ServiceNow Process Consultant. Leverage ITIL and ServiceNow expertise to optimize IT processes and enhance stakeholder engagement. Competitive salary and growth opportunities.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
IT Asset Management
IT Operations Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 18, 2025
We are seeking a ServiceNow Process Consultant to optimize existing IT processes, improve stakeholder engagement, and deliver successful solution delivery. The role requires a strong background in ITIL and ServiceNow, with hands-on experience designing scalable processes and guiding implementation. The consultant will conduct workshops, analyze business needs, and work with ServiceNow developers to translate requirements into technical designs.
Requirements
- Act as the SME on ITSM, ITOM, and ITAM modules in ServiceNow.
- Conduct workshops and consult with business stakeholders to define current and future state processes.
- Perform gap analysis and recommend solutions based on industry best practices and ITIL framework.
- Design, document, and improve ITIL-aligned processes.
- Collaborate with ServiceNow developers and architects.
- Support UAT, training, and organizational change management initiatives.
- Ensure platform configurations meet business needs and compliance standards.
- Develop KPIs, reports, and dashboards to monitor performance and adoption of solutions.
Benefits
- Competitive salary
- Opportunity for professional development
- Collaborative work environment
Requirements Summary
Bachelor's degree in IT. 5+ years IT consulting/process consulting experience. 3+ years ServiceNow experience. Strong understanding of ITIL v3/v4
