ServiceNow Process Engineer (Analyst), Hybrid

Responsible for gathering, understanding and analyzing user requirements to develop new and/or modify existing business applications which create significant business value in a dynamic healthcare environment. Partner with the ITSM Service Operations Team, UMMS IT, and business entities to ensure highly effective and consistent use of the ServiceNow Platform.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration or related field
• Five (5) plus years of experience with large scale ITSM systems in an enterprise environment
• Three (3) plus years of experience working with the ServiceNow platform as an ITSM Business Analyst, Engineer or similar role within the above Five (5) plus years of experience
• Certified System Administrator and other ServiceNow certifications preferred
• Advanced knowledge and understanding of ITIL Incident, Problem, Change, Configuration, and Request Management processes
• Advanced knowledge and deep understanding of the ServiceNow platform including ITSM, ITOM, PPM and other interrelated modules
• Advanced knowledge of process engineering with emphasis on ServiceNow implementations and process transformation

Benefits

• Pay Range: $51.81-$77.77
• Review the 2024-2025 UMMS Benefits Guide