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Future Tech Enterprise, Inc.
ServiceNow Queue Manager
Join Future Tech Enterprise as a ServiceNow Queue Manager to optimize ticket workflows and asset tracking. Requires 3+ years in ServiceNow (ITSM, Asset Mgmt). Benefits include medical, 401k, and tuition reimbursement.
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Asset Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 29, 2025
Future Tech Enterprise is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset lifecycle tracking. This role bridges the gap between customer ServiceNow environments and Future Tech's internal ERP system, ensuring operational excellence, data integrity, and SLA compliance. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and passionate about process improvement.
Requirements
- 3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules)
- Familiarity with ERP systems and asset tracking/inventory platforms
- Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management
- Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams
- Experience with SLA monitoring, reporting, and issue escalation protocols
- Exceptional attention to detail and process accuracy
- Intermediate Excel skills for custom reporting and dashboard creation
- Strong communication skills, including stakeholder updates and documentation creation
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k with company match
- PTO
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
3+ years ServiceNow experience (ITSM, Asset Mgmt, or Fulfillment). ERP/Asset tracking familiarity & solid understanding of fulfillment. Strong Excel skills
