ServiceNow Request Process Analyst

At Bank of America, we are seeking a ServiceNow Request Process Analyst to join our Global Technology Service Management function. This role will manage day-to-day governance, operations, and continual improvement for technology request management and knowledge management within the scope of those capabilities on the ServiceNow platform.

Requirements

• Minimum of 3 years of experience as a process manager for an IT Service Management process
• Minimum of 1 years of experience managing controls for an ITSM process
• Strong understanding of knowledge management and/or technology service request management
• ITIL v3 Foundation Certification
• Experience operating a process on the ServiceNow ITSM platform

Benefits

• Discretionary incentive eligible
• BenefitsThis role is currently benefits eligible