ServiceNow Senior Architect

We're looking for a visionary Senior Architect to help lead the way in shaping OCT's ServiceNow future from the ground up. This role involves designing and delivering AI-enabled, enterprise-grade solutions that streamline processes and transform results for our federal clients.

Requirements

• Must be a U.S. Citizen
• Bachelor’s degree in computer science, Information Systems, Engineering, or related field (or equivalent experience)
• 5-7 years of ServiceNow platform experience with at least one full lifecycle implementation
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in one or more domains
• Experience leveraging Integration Hub and Flow Designer for automation
• Strong hands-on knowledge of ServiceNow configuration, workflows, scripting (JavaScript/Glide), and integrations
• Demonstrated ability to gather business requirements and translate them into technical solutions
• Solid understanding of ITIL processes and how they map to ServiceNow
• Experience designing enterprise-scale ServiceNow solutions, including integrations with external systems
• Strong knowledge of data models, security (roles, ACLs), and platform performance optimization
• Exposure to Agile/DevOps practices (e.g., ServiceNow CICD, update sets, automated testing)
• Ability to establish platform governance frameworks, including design standards, technical debt management, and scalability practices
• Deep integration experience (REST, SOAP, SSO, LDAP, API gateways, cloud platforms)
• Knowledge of FedRAMP, FISMA, NIST, or other federal compliance frameworks
• Active Public Trust or Security Clearance eligibility

Benefits

• Medical, Dental, and Vision insurance
• Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary
• Paid Time Off and Standard Government Holidays
• Life Insurance, Short- and Long-Term disability benefits
• Training Benefits