ServiceNow Senior Business Analyst (India)- S2P

We are seeking a Senior Business Analyst to aid in the implementations of ServiceNow in a cost-effective way by determining the requirements of a project based on agreed scope, to help build world class business solutions for our customers.

Requirements

• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Requirement’s ownership, translation, and gathering for all assigned projects documented as stories (Release or Agile modules)
• Conduct impact analysis on existing business process and function
• Creating Process and Workflow diagrams and conceptual mock-ups to support requirements
• Prioritize requirements with Architecture/Solution Design
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users
• Create detailed documentation and process flow maps to assist in creating functional requirements for implementations and trainings