ServiceNow Senior Technical Consultant, CSM/FSM/SPM

This ServiceNow Senior Technical Consultant position requires candidates with specific CSM, FSM, and SPM ServiceNow experience. The role involves hands-on development assistance, configuration, reporting, and implementing solutions for ServiceNow environments. Candidates must be located in the United States and work remotely, collaborating with stakeholders and ensuring excellent customer service.

Requirements

• 4+ years of experience implementing, configuring, and customizing ServiceNow
• 3+ years of experience with web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)
• Experience with Single Sign-On (SSO) using authentication methods (token-based authentication, SAML 1.1, and SAML 2.0)
• Familiarity with integrations using REST/SOAP web services
• Ability to work remotely and collaborate with distributed teams
• Strong organizational skills and ability to manage multiple projects
• Certifications: ServiceNow System Administrator Certification required
• ServiceNow Implementation Specialist certification in two or more application areas

Benefits

• Competitive paid time off
• Flexible remote work options
• Additional PTO day
• Healthcare Plan
• 401(k) with employer match
• Paid maternity and paternity leave
• Newborn, adoption and fertility assistance
• Paid family leave
• Annual Compensation Range