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SSC HR Solutions
ServiceNow Senior Technical Consultant ITSM ITOM ITAM
Join SSC HR Solutions in Cairo as a ServiceNow Senior Technical Consultant. Leverage ITSM, ITOM, and ITAM skills to deliver solutions and ensure client satisfaction.
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
Discovery
Event Management
IT Asset Management
IT Operations Management
IT Service Management
Incident Management
Integration Hub
Service Catalog
Software Asset Management
Hardware Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - Hardware Asset Management
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Certified Implementation Specialist - Software Asset Management
Job description
Posted on:
June 18, 2025
We are seeking a highly skilled ServiceNow Senior Technical Consultant with expertise in ITSM, ITOM, and ITAM. The role focuses on leading and executing ServiceNow solutions for enterprise clients, bridging technical expertise with process understanding to ensure successful implementation and client satisfaction. This position bridges technical expertise with process understanding to ensure successful solution delivery, client satisfaction, and platform scalability.
Requirements
- Design and deliver ServiceNow solutions across ITSM, ITOM, and ITAM modules.
- Translate business and process requirements into technical configurations and customizations on the ServiceNow platform.
- Collaborate with architects, business analysts, and process consultants.
- Develop and configure modules such as o ITSM (Incident, Problem, Change, Request, Knowledge, Service Catalog) o ITOM (Discovery, CMDB, Event Management, Orchestration, Service Mapping) o ITAM (Hardware Asset Management, Software Asset Management, Lifecycle Management).
- Configure workflows, business rules, client scripts, UI policies, and data imports.
- Implement integrations using REST/SOAP APIs, MID Servers, and IntegrationHub.
- Support UAT, defect resolution, deployment, and post-go-live stabilization.
- Prepare technical documentation, design specifications, and training materials.
- Provide guidance to junior consultants and developers.
- Stay current with platform updates and recommend relevant innovations.
- Strong troubleshooting and debugging skills.
Requirements Summary
Bachelor's degree in CS or related field. 5+ years ServiceNow experience with consulting/delivery. Strong understanding of ITM/ITOM/ITSM modules
