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EY
ServiceNow-ServiceNow Architect-Manager
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Human Resources Service Delivery
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 17, 2025
EY is seeking a ServiceNow-ServiceNow Architect-Manager to lead a team in serving EY clients, delivering Service Now implementations, and managing ServiceNow product development. This is a global role requiring experience with large, complex service workflows and offshore team leadership. The role involves building internal relationships and employee development.
Requirements
- Lead sales and pre-sales work in Service Now
- Deep understanding of Service Now Partner ecosystem, licensing model, and platform management
- Design and develop large solutions combining Service Now platform, automation, and workflow capabilities
- Lead offshore team in ITSM, ITOM, ITBM, HRSD, Sec Ops
- Strong relationship-building within EY and across the organization
- Effective performance management and mentoring of staff
- Participate in pre-sales and internal engagement
- Continual professional development through coaching and mentoring
Benefits
- Competitive Salary
- Global Support
- Inclusive Culture
- Technology to empower your work
Requirements Summary
Bachelor's degree or equivalent, experience in Service Now implementation & leadership, ITIL/COBIT/TOGAF certifications required. Strong relationships and experience managing complex implementations
