Servicenow-Servicenow Solution Architect-Manager

EY is seeking a Senior ServiceNow Solution Architect-Manager to join the EY GDS ServiceNow team. This role involves designing, building, and implementing ServiceNow solutions, automating processes, and integrating with other systems. The position is within a leadership role and offers an opportunity to contribute to the growth of a leading firm in the financial services sector.

Requirements

• Configures/Customizes ServiceNow systems
• Builds and implements service request fulfillment workflows
• Automates processes using scripting tools and ServiceNow functionalities
• Gathers business requirements and develops technical specifications
• Analyzes user stories and develops technical documentation
• Conducts system and integration testing
• Experience with Service Portal implementation
• Knowledge of digital technologies and ServiceNow features

Benefits

• Support
• Coaching
• Feedback
• Career development
• Flexibility
• Independence