Service Desk Manager

Copper River Government Services is seeking a Service Desk Manager to provide daily supervision and direction for staff supporting a range of IT services. The role involves resolving issues, implementing process improvements, and ensuring excellent customer support. This position is based in Washington DC.

Requirements

• Clearance: Secret
• Education: Associates degree or equivalent
• At least 5 years’ experience managing an IT service desk.
• Strong demonstrated leadership abilities
• Experience researching and developing employee training and performance improvement plans
• Strong working knowledge of desktop and laptop hardware and peripherals.
• Strong knowledge of Windows 10, and OSX operating systems and common office applications.
• Experience using an issue tracking system (e.g., ServiceNow)
• Excellent written and verbal communication skills
• Strong problem solving and research skills
• COMPTIA A+ certification
• Information Technology Infrastructure Library (ITIL) v4 Foundations certification
• Experience using an issue tracking system

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account
• Health Savings Account
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Tuition reimbursement
• Transportation expense account
• Employee assistance program