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ServiceNow STC - Independent Consultant/Freelance - EMEA
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
IT Asset Management
IT Operations Management
Integration Hub
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
September 26, 2025
R5 Labs is seeking a ServiceNow independent consultant to implement and optimize customer service management (CSM), strategic portfolio management (SPM), IT asset management (ITAM), and IT operations management (ITOM) solutions for EMEA clients. The role involves solution design, configuration, consulting, and stakeholder collaboration to enhance operational efficiency and client satisfaction. This position is a remote, first-class position in a collaborative, remote-first team.
Requirements
- Minimum of 5 years of ServiceNow implementation and configuration experience (CSM, SPM, ITAM, ITOM)
- Strong ServiceNow platform customization skills (JavaScript, REST/SOAP API integrations)
- Certified Implementation Specialist (CIS) certifications (CSM, SPM, ITAM, ITOM - preferred)
- Proven track record managing multiple concurrent ServiceNow projects
- Excellent written and verbal communication skills
- Fluency in English
Benefits
- Remote-First Culture
- Collaborative Environment
- Professional Development
- Impact-Driven Projects
Requirements Summary
5+ years ServiceNow experience, proficiency in CSM, SPM, ITAM/ITOM, and strong communication skills. CIS certifications preferred
