RSM US LLP

ServiceNow Supervisor

Join RSM US LLP as a ServiceNow Supervisor. Lead support teams, engage stakeholders, and enhance solutions using ServiceNow. 7+ years IT experience required.

Consulting

Senior

ServiceNow Role Type:

ServiceNow Modules:

Incident Management

ServiceNow Certifications (nice to have):

Job description

Posted on:

May 3, 2025

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. You’ll find an environment that inspires and empowers you to thrive both personally and professionally.

Requirements

Managing and supervising support/development staff
Stakeholder engagement, communication, and training
Support customers across various time zones
Working with cross-functional teams
Providing on-call support
Monitoring SLA and Act as escalation point
Assessing problems
Identifying and assessing technical solutions
Troubleshooting and solving existing problems
Managing enhancements using an Agile Framework.

Benefits

Competitive benefits and compensation package
Flexibility in your schedule
Ability to balance life’s demands

Requirements Summary

Minimum 7 years of IT experience, 5 years of ServiceNow Support and Development experience, and a BE/BTech degree in Computer Science, Information Systems or equivalent field