ServiceNow Supervisor

We are seeking a ServiceNow Supervisor to work with businesses in diverse industries to implement the ServiceNow Strategic Portfolio Management application suite. The role involves providing analysis and documentation of ServiceNow SPM client implementations, leading design workshops, and providing subject matter expertise on project, portfolio, and agile management best practices and ServiceNow configurations.

Requirements

• 3+ years of previous experience delivering information technology integration, outsourcing, performance consulting or management consulting services
• 5+ years project portfolio management experience
• Full life cycle COTS Implementation experience
• Strong oral and written communication skills
• Ability to work successfully in a team-oriented, collaborative environment
• Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure
• Core competencies including business analysis, project management, business process evaluation, and organizational change management
• Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology and infrastructure components
• Familiarity with methodologies, tools, approaches, points of view, and thought leadership to support the practice
• Strong computer skills, experience with various software solutions (Microsoft Project, Visio, PowerPoint, Excel and Word)
• Ability to anticipate and address client concerns and issues
• Ability to break complex issues into project steps and problem solve
• Demonstrated work ethic along with the ability to work effectively with people at all levels
• Previous experience with operational process reviews and basic internal control requirements
• Natural aptitude for solving problems
• Strong technical and data analytical skills
• 3+ years of ServiceNow experience
• 3+ years agile SDLC experience
• Previous full cycle ServiceNow implementation
• PMP or Prince certification or equivalent experience
• Experience working in a large organization or professional services firm
• Basic understanding of data privacy regulations
• ServiceNow Certified System Administrator (CSA) certification and/or ServiceNow Certified Implementation (CIS) certification(s)
• Involvement in implementation projects involving multiple ServiceNow applications and system integrations
• Skills in workflow analysis, design, and process re-engineering principles
• Understanding and demonstrated experience working with multiple clients

Benefits

• Competitive benefits and compensation package
• Flexibility in schedule
• Discretionary bonus based on firm and individual performance