ServiceNow Support Consultant

We are seeking a proactive and skilled ServiceNow Support Consultant to join our growing team. This role is crucial for ensuring the smooth operation and optimal performance of our clients' ServiceNow instances.

Requirements

• Minimum 1 year of professional experience in an IT Support, Technical Support, or Application Support role, with a strong focus on ServiceNow or similar tools.
• Proven experience in troubleshooting and resolving issues within the ServiceNow platform.
• Solid understanding of the ServiceNow platform and its core functionalities.
• Basic knowledge of JavaScript, HTML, CSS, and GlideScript.
• Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
• Strong communication skills (written and verbal) in English, with the ability to explain technical concepts to non-technical users.
• German language on basic communication level.
• Strong customer service orientation and a commitment to user satisfaction.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A proactive attitude and a willingness to continuously learn and adapt to new technologies.
• Team player with strong interpersonal skills.

Benefits

• 5 weeks of vacation per year (= 1 week extra)
• 4 “My Days” per year
• Hybrid office
• Flexible working hours
• Udemy for business account
• Meal allowance up to 28.000 CZK/year (123,90 CZK/day)
• Cafeteria 1000 CZK/month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Above standard working equipment
• Company mobile phone (selection from Android/iPhone)
• Company laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and team buildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture
• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Usage of AI tools and access to elaborate, tailored AI training