ServiceNow Support Consultant

Devoteam is seeking a ServiceNow Support Consultant to join their growing team, focusing on ensuring the smooth operation and optimal performance of ServiceNow instances. This role involves incident resolution, service requests fulfillment, user guidance, system health checks, and collaboration with internal teams. The ideal candidate is a strong technical background in ServiceNow and a commitment to customer service.

Requirements

• Minimum 1 year of professional experience in IT Support, Technical Support, or Application Support
• Proven experience in troubleshooting and resolving issues within the ServiceNow platform
• Solid understanding of the ServiceNow platform and its core functionalities
• Basic knowledge of JavaScript, HTML, CSS, and GlideScript
• Excellent problem-solving and analytical skills
• Strong communication skills
• Basic German language skills

Benefits

• Vacation
• Company Mobile Phone
• Food allowance
• Employee Referral Program
• Sabbatical leave
• Hardware and equipment
• Company events
• Team building events
• Gifts