ServiceNow System Administrator

NTT DATA is seeking a ServiceNow System Administrator to join our team in Mexico City, Mexico. The ideal candidate will be responsible for administering the ServiceNow system, troubleshooting issues, and working with teams to resolve support issues.

Requirements

• Responsible for Upgrades and update set movements to higher environments
• First point of contact to address reported issues with the operation of the ServiceNow platform
• Day to day administration of the ServiceNow system including adding Users, Groups and Roles
• Adheres to existing platform governance process for support, maintenance and agreed SLAs
• Monitor work queue and work with teams to resolve support issues in the ServiceNow platform
• Monitor Health, usage and overall compliance of ServiceNow and its applications
• Create reports and dashboards as required and schedule reports for distribution as needed
• Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds
• Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required
• Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives
• Ensure adherence to quality standards and attainment of project deliverables
• On-call rotation as required

Benefits

• NTT DATA is an equal opportunity employer
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status