Booz Allen Hamilton

ServiceNow System Administrator, Senior

Join Booz Allen Hamilton as a Senior ServiceNow System Administrator in Atlanta, GA. Leverage your 4+ years of ServiceNow expertise to manage ITSM solutions, guide teams, and ensure best practices. Enjoy comprehensive benefits including health, retirement, and professional development.

ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
May 20, 2025

We're looking for a senior ServiceNow system administrator to help us operate and maintain ServiceNow platforms for our Government clients. As a senior system administrator, you'll manage operations and maintenance responsibilities supporting ServiceNow software solutions and provide consultation on best practices for support.

Requirements

  • 4+ years of experience with ServiceNow maintenance, including core ITSM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
  • Experience with management and teaching teams of software administrators
  • Experience with following Agile Scrum development methods
  • Ability to work with stakeholders to define requirements
  • Public Trust
  • Bachelor’s degree
  • ServiceNow System Administrator Certification

Benefits

  • health benefits
  • life insurance
  • disability insurance
  • financial benefits
  • retirement benefits
  • paid leave
  • professional development
  • tuition assistance
  • work-life programs
  • dependent care

Requirements Summary

4+ years of ServiceNow experience, management experience, Agile Scrum development methods, and ability to work with stakeholders to define requirements