ServiceNow System Specialist I (ISS I Option A)(UMP)

We are seeking a ServiceNow System Specialist I to perform professional applications services for the Department of Innovation & Technology (DoIT). The ideal candidate will have knowledge of ServiceNow administration, development, or support, and will be able to work in a dynamic, creative thinking, problem solving environment.

Requirements

• Completion of two (2) years of college with coursework in computer science or directly related fields
• Satisfactory completion of an agency-sponsored training program
• Successful completion of specific proficiency tests and training programs for qualified state employees in the Upward Mobility Program
• Elementary knowledge of ServiceNow administration, development, or support
• Elementary knowledge of ServiceNow scripting languages such as JavaScript, Glide, Jelly, etc.
• Elementary knowledge of Software Development Life Cycle (SDLC) and agile development methodologies
• Elementary knowledge of debugging and troubleshooting software applications
• Elementary knowledge of web services integration (SOAP and REST APIs)
• Elementary knowledge of relational databases (e.g., SQL Server) and query development
• Elementary knowledge of Microsoft Suite including Outlook, Word, Excel, Power Point, Teams, Visio, and Project

Benefits

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs - Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility