ServiceNow Tech Lead, Vice President

Mitsubishi UFJ Financial Group (MUFG) is seeking a ServiceNow Technical Lead with 10+ years of platform experience to drive architecture, security, governance, implementation, support and capability maturity across multiple ServiceNow products. This role combines technical depth with leadership responsibilities, including managing FTEs and offshore delivery teams, while owning strategy and execution.

Requirements

• 10+ years ServiceNow experience
• 5+ years in a lead/architect role
• Deep technical and functional expertise in ServiceNow ITAM (HAM Pro, SAM Pro), ITSM, IRM, Vulnerability Response and integrations
• Hands-on experience with ServiceNow development: Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, ACLs
• Proven ability to design and implement complex integrations (REST/SOAP APIs, orchestration, third-party tools)
• Strong knowledge of CMDB/CSDM, data modeling, and service mapping
• Experience with AI features in ServiceNow (Predictive Intelligence, AI Search, Virtual Agent) and automation frameworks
• Proficiency in scripting and programming languages: JavaScript, PowerShell, Python (preferred), and familiarity with backend development (SQL Server)
• Experience with cloud integrations (AWS, Azure, OCI) and secure design principles
• Understanding of ServiceNow data model, tables, and relationships
• Excellent communication, stakeholder engagement, and documentation skills
• Leadership experience managing global teams (FTE, onshore, offshore) and mentoring developers

Benefits

• Comprehensive health and wellness benefits
• Retirement plans
• Educational assistance and training programs
• Income replacement for qualified employees with disabilities
• Paid maternity and parental bonding leave
• Paid vacation, sick days, and holidays