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Emory Healthcare
ServiceNow Technical Architect
Join Emory Healthcare in Atlanta as a ServiceNow Technical Architect. Design and optimize solutions using ITSM, ITOM, and SPM. Requires ServiceNow certifications and 5+ years experience. Benefits include health coverage, loan assistance, and mentorship.
Direct Hire
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Incident Management
Integration Hub
Now Platform App Engine
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Certified Master Architect
Certified System Administrator
Certified Technical Architect
Job description
Posted on:
June 24, 2023
The ServiceNow Technical Architect will design, implement, and optimize solutions across the ServiceNow platform, ensuring alignment with business objectives while maintaining technical excellence. This individual will oversee integrations with ITSM, ITOM, HAM, SPM, Enterprise Architecture (EA), and Employee Center Pro, driving innovation and operational efficiency.
Requirements
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist (CIS) in at least two modules (e.g., ITSM, ITOM, SPM).
- Certified Technical Architect (CTA), Certified Master Architect, or ITIL v4.
- 2+ years of hands-on experience as a ServiceNow Architect or in a senior technical role on the platform
- 5+ years of ServiceNow platform development experience in medium to large enterprise environment
- Broad experience with multiple ServiceNow modules and integrations with third-party systems.
- Proven track record in designing, implementing, and optimizing ServiceNow solutions to meet complex business needs.
- Experience leading technical architecture, governance, and platform strategy.
- Experience with Agile/Scrum methodologies and the software development lifecycle (SDLC)
- Experience in government, healthcare, or regulated environments.
- Deep understanding of ServiceNow architecture, capabilities, and best practices.
- Strong proficiency in JavaScript, GlideScript, and web technologies.
- Experience with ServiceNow integrations (REST/SOAP APIs, MID server, etc).
- Ability to design and implement complex workflows, business rules, and custom applications.
- Solid knowledge of networking, cloud infrastructure, and security best practices.
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
- Strong leadership, mentorship, and team collaboration abilities.
- Creative problem-solving, critical thinking, and the ability to translate business requirements into technical solutions.
- Ability to manage multiple priorities and work effectively in fast-paced, dynamic environments.
Benefits
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, and leadership programs
- And more
Requirements Summary
7 years of experience in implementing technical requirements to support business applications as an Application Analyst, OR a Bachelor's Degree and 6 years of related experience
