ServiceNow Technical Architect / Lead Developer

Join Amgen's Mission to Serve Patients as a ServiceNow Technical Architect / Lead Developer. Drive the evaluation, design, and implementation of advanced ServiceNow solutions. Collaborate with multi-functional teams to enhance and optimize enterprise workflows, ensuring ServiceNow delivers maximum value across the organization.

Requirements

• Design and architect ServiceNow solutions, including system architecture, out-of-the-box (OOB) and custom applications, data models, integrations, workflows, and automation.
• Provide technical leadership and guidance to development teams, ensuring alignment to best practices and standards.
• Configure and customize ServiceNow platform components, such as Service Catalog, Incident Management, Change Management, Performance Analytics, Virtual Agent, and CMDB Discovery.
• Design and implement integrations between ServiceNow and other enterprise systems, demonstrating APIs, web services, middleware, and scripting languages.
• Write scripts to enable advanced functionality and resolve issues.
• Perform application testing of new and existing products.
• Supervise technical elements of system version upgrades, ensuring alignment with the latest ServiceNow release.
• Identify performance bottlenecks and optimize ServiceNow configurations for enhanced system responsiveness, scalability, and reliability.
• Ensure ServiceNow implementations align with regulatory requirements and internal governance policies including data security, privacy, and audit standards.
• Create comprehensive technical documentation, including design specifications, architecture diagrams, and user guides.
• Conduct training sessions for key partners and end-users as needed.
• Stay ahead of with ServiceNow platform advancements, best practices, and emerging trends to drive innovation.
• Proactively find opportunities for process improvements and innovation within the ServiceNow ecosystem.
• Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.
• Develop custom applications to automate business processes, including complex workflows and user interfaces.
• Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles.

Benefits

• Competitive and comprehensive Total Rewards Plans
• Paid Time Off
• 401k Matching