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Apside
ServiceNow Trainer
Join Apside as a ServiceNow Trainer in Québec! Develop training plans, deliver sessions, and enhance ITSM skills. Requires 3+ years in ServiceNow.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 12, 2025
Our client is seeking an experienced ServiceNow Trainer to develop a strategic training plan for the ServiceNow solution and deliver training sessions to end-users and operational users. The trainer will work collaboratively with project stakeholders, change management managers, and IT governance leaders to integrate training into the global roadmap.
Requirements
- Professional experience: Having designed at least three distinct course plans related to ServiceNow products.
- Having delivered two ServiceNow training sessions for end-users or administrators.
- Excellent mastery of ITSM best practices (incident, request, change management, etc.) via ServiceNow.
- Mastery of ServiceNow (user interface, ITSM modules, workflows, service catalog).
- Pedagogical design skills (andragogical approach, user journeys, active pedagogy).
- Ease in group animation (face-to-face, virtual, or hybrid).
- Ability to popularize technical content for diverse audiences.
- Good understanding of change management in IT projects.
Requirements Summary
At least 3 years of experience, good understanding of ServiceNow and ITSM best practices, and ability to popularize technical content
