.svg)
Apside
ServiceNow Trainer
Join Apside as a ServiceNow Trainer in Québec! Design training plans, deliver sessions, and leverage ITSM skills. 3+ years experience required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Incident Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 12, 2025
We are looking for an experienced ServiceNow Trainer to intervene in a strategic digital transformation project. The trainer will define the global training plan, design course plans, and host training sessions for end users and operational users.
Requirements
- Have designed at least three distinct course plans related to ServiceNow products.
- Have delivered two ServiceNow training sessions for end users or administrators.
- Excellent mastery of ITSM best practices (incident management, requests, changes, etc.) via ServiceNow.
- Mastery of ServiceNow (user interface, ITSM modules, workflows, service catalog).
- Pedagogical design skills (andragogical approach, user journeys, active pedagogy).
- Ability to vulgarize technical content for diverse audiences.
- Good understanding of change management in IT projects.
Benefits
- Not mentioned
Requirements Summary
At least 3 years of experience in designing ServiceNow course plans, delivering training sessions, and having a good understanding of ITSM best practices, change management, and pedagogical design skills
