SharePoint and Web Application Jr. Lead

We are seeking a highly skilled and experienced SharePoint and Web Application Senior Support Engineer with a strong background in SharePoint On-Premises environments and Web application maintenance. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management.

Requirements

• 8+ years of experience in SharePoint On-Premises administration & support
• Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server
• Hands-on with site collection management, service applications, and content database optimization
• Experience working in or with Middle Eastern clients or organizations
• Working in Banking, Finance will be a added advantage
• Fluent in Arabic and English Language
• Familiar with Active Directory, DNS, SSL certificates, and related integrations
• Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes
• Excellent communication, client interaction, and documentation skills
• ITIL Foundation Certification is a plus
• Exposure to enterprise-grade environments and digital transformation initiatives
• Collaborative work culture that values continuous learning and ownership

Benefits

• Maintain detailed knowledge base, SOPs, and configuration documentation
• Train and mentor junior team members on operational processes and SharePoint best practices
• Prepare RCA reports, weekly dashboards, and compliance documentation
• Responsible for reporting of tickets / issues for respective domains
• Interface with business users and IT stakeholders to capture requirements and report progress
• Conduct regular service reviews and contribute to continuous improvement plans
• Manage expectations and drive resolutions under high-pressure environments