AstraZeneca

Site IT Technical Manager – Durham, NC

Join AstraZeneca as a Site IT Technical Manager in Durham, NC. Lead IT teams, enhance infrastructure, and leverage ServiceNow ITSM skills. 7+ years required.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 2, 2025

The Site IT Technical Manager will lead or support a local team of skilled IT professionals, deliver and drive improvements for the IT infrastructure, tools, and services that support the workforce at the site. The role requires an in-depth understanding of ETS technologies and services, as well as the delivery organization, their operations, and ways of working.

Requirements

  • A minimum of seven (7) years of relevant experience
  • Experience in a Service Manager role, with a consistent track record of owning, being accountable and running an IT Service/Platform/Tools in medium-large organisation
  • Fluent in English written and spoken, second language beneficial but not essential
  • Solid experience in the Bio/Pharma or Retail industry for service
  • Solid experience of service delivery and exploitation
  • Deep technical understanding across a range of technologies/domains
  • Superb communication and engagement skills and a validated relationship management professional
  • Strong stakeholder skills to manage local negotiations, expectations and resolutions
  • Strong influencing, networking and team working skills
  • Solid experience working in a standards/governed/compliant environment
  • Strong working knowledge of ServiceNow ITSM Toolset or similar
  • Demonstrable experience handling local vendors, contracts, renewals, RFP activities
  • Leader and great teammate – sets example for team or coaches others, effective collaboration across your region with your peers
  • Experience leading, developing teams with an open, honest, accountable and collaborative team environment

Benefits

  • Reasonable adjustments/accommodations to help all candidates to perform at their best
  • Inclusive and equitable environment
  • Opportunities for learning and development

Requirements Summary

A minimum of 7 years of experience in a Service Manager role, with experience in the Bio/Pharma or Retail industry and strong technical understanding across a range of technologies