The Site IT Technical Manager will lead or support a local team of skilled IT professionals, deliver and drive improvements for the IT infrastructure, tools, and services that support the workforce at the site. The role requires an in-depth understanding of ETS technologies and services, as well as the delivery organization, their operations, and ways of working.
Requirements
- A minimum of seven (7) years of relevant experience
- Experience in a Service Manager role, with a consistent track record of owning, being accountable and running an IT Service/Platform/Tools in medium-large organisation
- Fluent in English written and spoken, second language beneficial but not essential
- Solid experience in the Bio/Pharma or Retail industry for service
- Solid experience of service delivery and exploitation
- Deep technical understanding across a range of technologies/domains
- Superb communication and engagement skills and a validated relationship management professional
- Strong stakeholder skills to manage local negotiations, expectations and resolutions
- Strong influencing, networking and team working skills
- Solid experience working in a standards/governed/compliant environment
- Strong working knowledge of ServiceNow ITSM Toolset or similar
- Demonstrable experience handling local vendors, contracts, renewals, RFP activities
- Leader and great teammate – sets example for team or coaches others, effective collaboration across your region with your peers
- Experience leading, developing teams with an open, honest, accountable and collaborative team environment
Benefits
- Reasonable adjustments/accommodations to help all candidates to perform at their best
- Inclusive and equitable environment
- Opportunities for learning and development