Site IT Technical Manager – Durham, NC

The Site IT Technical Manager will lead or support a local team of skilled IT professionals, deliver and drive improvements for the IT infrastructure, tools, and services that support the workforce at the site. The role requires an in-depth understanding of ETS technologies and services, as well as the delivery organization, their operations, and ways of working.

Requirements

• A minimum of seven (7) years of relevant experience
• Experience in a Service Manager role, with a consistent track record of owning, being accountable and running an IT Service/Platform/Tools in medium-large organisation
• Fluent in English written and spoken, second language beneficial but not essential
• Solid experience in the Bio/Pharma or Retail industry for service
• Solid experience of service delivery and exploitation
• Deep technical understanding across a range of technologies/domains
• Superb communication and engagement skills and a validated relationship management professional
• Strong stakeholder skills to manage local negotiations, expectations and resolutions
• Strong influencing, networking and team working skills
• Solid experience working in a standards/governed/compliant environment
• Strong working knowledge of ServiceNow ITSM Toolset or similar
• Demonstrable experience handling local vendors, contracts, renewals, RFP activities
• Leader and great teammate – sets example for team or coaches others, effective collaboration across your region with your peers
• Experience leading, developing teams with an open, honest, accountable and collaborative team environment

Benefits

• Reasonable adjustments/accommodations to help all candidates to perform at their best
• Inclusive and equitable environment
• Opportunities for learning and development