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Peraton
SITEC - Incident Manager - MacDill AFB
Peraton Incident Manager at MacDill AFB, Tampa. Lead incident management using ServiceNow ITSM platform. 12+ yrs enterprise IT, ITIL expertise required. Health insurance, retirement, PTO.
Consulting
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 26, 2025
The Incident Manager will serve as a key member of the newly established Incident Management function within the Operations Support organization and remain focused on high-priority service restoration by owning the administrative and governance aspects of incident management.
Requirements
- 12 years of experience in managing incident tickets in enterprise IT environments
- Strong understanding of ITIL-based incident lifecycle and escalation protocols
- Familiarity with ServiceNow or similar ITSM platforms
Benefits
- Health insurance
- Retirement plan
- Paid time off
Requirements Summary
12 years of experience, ITIL-based incident lifecycle, ServiceNow familiarity
Apply now
Tampa
|
Florida
United States
Expert/Leadership
In-Person
Full Time
80000-128000 USD/year
