SITEC - Operations Support Service Owner Lead - MacDill AFB

Peraton is seeking an Operations Support Service Owner Lead to support the Special Operation Command Information Technology Enterprise Contract (SITEC). This role focuses on establishing unified governance and ITIL-aligned practices to improve Service Level Agreement (SLA) compliance and maintain key operational functions for the J63 operational community. The SOL will drive SIE’s enterprise transformation, integrate critical support functions, and lead the transition from Remedy to ServiceNow. This is a critical role within a highly secure and technically demanding environment.

Requirements

• Minimum 12 years of experience
• DoD TS/SCI clearance
• Proven leadership in enterprise ITSM transformation and/or operational alignment
• Demonstrated experience managing full-service lifecycle operations
• Expertise in ITIL-based governance, service lifecycle management, and process optimization
• Strong background in incident, problem, and change management
• Ability to lead cross-functional teams, drive stakeholder engagement, and deliver measurable outcomes