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Peraton
SITEC - Problem & Modernization Manager - MacDill AFB
Join Peraton as a Problem & Modernization Manager at MacDill AFB. Leverage ServiceNow skills to enhance IT infrastructure and support operations. TS/SCI clearance required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 22, 2025
Peraton is seeking a Problem & Modernization Manager to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) – 3 EOM Task Order. This position focuses on maintaining and improving network and system infrastructure, providing end-user support, and addressing systemic issues in a 24/7/365 environment. The role involves leading PBIs, coordinating teams, and ensuring alignment with ITSM policies and ServiceNow automation strategies.
Requirements
- Min 9 years with HS degree, 7years with AS/AA degree, 5 years with BS/BA, 3 years with MS/MA
- DoD TS/SCI clearance
- Experience managing complex investigations and service transformation efforts within enterprise IT environments
- Strong understanding of service lifecycle management, root cause analysis, and workflow optimization
- Familiarity with ITIL-based service operations and transition practices
Requirements Summary
Bachelor's degree required, 3-10 years of experience, DoD TS/SCI clearance, and understanding of ITIL processes. ServiceNow and ITSM best practices are a plus
Apply now
MacDill AFB
|
Florida
United States
Mid-Level
In-Person
Full Time
80000-128000 USD/year
