SITEC - SOCAFRICA Operations Manager - Stuttgart, Germany

The Operations Manager will lead a combined team of technicians to deliver services to end-users, synchronize team efforts, and develop strategies to maximize workforce potential. The role will involve mentoring, guiding, and supervising a team of technical specialists, as well as engaging with Incident, Change, and Asset Managers to ensure SLA-defined performance measurements are met.

Requirements

• Minimum of 10 years of experience with any degree to meet TESA requirements
• 11 years of relevant experience will be considered in lieu of formal education to meet TESA requirements
• DoD TS/SCI clearance is required for this role
• DoD 8570.01-M IAT II certification
• Documented experience in Service Desk, Incident Management, and Customer Support operations
• Experience managing teams of up to 15 employees of a broad technical skillset
• Experience supporting VIP users and senior leaders with demanding expectations
• Broad technical experience including Windows, Active Directory, Cisco, and SharePoint environments
• Experience with BMC Remedy ITSRM required; ServiceNow preferred
• Experience with end user hardware maintenance support models (Dell TechDirect, etc), and leveraging warranty/RMA processes to maximize warranty coverages
• Proven experience with development of standardized operational procedure documentation

Benefits

• Target Salary Range: $104,000 - $166,000
• EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law