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Peraton
SITEC - SOCAFRICA Operations Manager - Stuttgart, Germany
Join Peraton as an Operations Manager in Stuttgart, Germany. Lead a team, manage daily operations, and leverage ServiceNow skills. Requires 10+ years' experience and DoD clearance.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 27, 2025
The Operations Manager will lead a team of technicians in delivering services to end-users, synchronizing efforts across teams, and mentoring technical specialists. The role involves managing daily operations, resources, and workforce, as well as developing strategies to maximize the workforce's potential.
Requirements
- Minimum of 10 years of experience with any degree to meet TESA requirements
- 11 years of relevant experience will be considered in lieu of formal education to meet TESA requirements
- DoD TS/SCI clearance is required for this role
- DoD 8570.01-M IAT II certification
- Documented experience in Service Desk, Incident Management, and Customer Support operations
- Experience managing teams of up to 15 employees of a broad technical skillset
- Experience supporting VIP users and senior leaders with demanding expectations
- Broad technical experience including Windows, Active Directory, Cisco, and SharePoint environments
- Experience with BMC Remedy ITSRM required; ServiceNow preferred
- Experience with end user hardware maintenance support models (Dell TechDirect, etc), and leveraging warranty/RMA processes to maximize warranty coverages
- Proven experience with development of standardized operational procedure documentation
Requirements Summary
Minimum 10 years of experience, TESA approval, DoD TS/SCI clearance, IAT II certification, and experience in Service Desk, Incident Management, and Customer Support operations
Apply now
Stuttgart
|
Baden-Württemberg
Germany
Senior
In-Person
Full Time
104000-166000 USD/year
