SITEC - SOCAFRICA Operations Manager - Stuttgart, Germany

Requisition ID 2025-155345. Position is located at Stuttgart, Germany (SOCAFRICA) and requires TESA approval. The Operations Manager will lead a combined team of technicians who are focused on delivering services directly to end users, and will synchronize the efforts of a Client Services, Account Management, Mobile Device, and Unified Communications workforce.

Requirements

• Minimum of 10 years with any degree to meet TESA requirements
• 11 years of relevant experience will be considered in lieu of formal education to meet TESA requirements
• Certifications: PMI Project Management Professional (PMP) OR Project Management Institute (PMI) Program Management Professional (PgMP) OR AAPM Master Project Manager (MPM); ITIL Foundations
• DoD TS/SCI clearance is required for this role
• DoD 8570.01-M IAT II certification
• Documented experience in Service Desk, Incident Management, and Customer Support operations
• Experience managing teams of up to 15 employees of a broad technical skillset
• Experience supporting VIP users and senior leaders with demanding expectations
• Broad technical experience including Windows, Active Directory, Cisco, and SharePoint environments, enabling the candidate to effectively coach problem-solving within the team
• Experience with BMC Remedy ITSRM required; ServiceNow preferred
• Experience with end user hardware maintenance support models (Dell TechDirect, etc), and leveraging warranty/RMA processes to maximize warranty coverages
• Proven experience with development of standardized operational procedure documentation

Benefits

• Target Salary Range: $104,000 - $166,000
• Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law