Software Application Support Engineer- Retail Engineering

Apple is seeking a Software Application Support Engineer for its retail applications, focusing on incident resolution, collaboration with engineering teams, and continuous learning. The role involves problem-solving, debugging, leading a global team, and contributing to process improvements. Critical thinking, documentation, and communication are key. This role requires working closely with international users and supporting new product launches.

Requirements

• 4+ years of experience supporting critical, customer-facing systems in a production environment
• Hands-on experience with incident management tools such as ServiceNow or Jira
• Proven problem-solving ability and experience identifying root causes from diverse data sources
• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience

Benefits

• Competitive salary