Software Application Support Engineer- Retail Engineering

Apple is seeking a Software Application Support Engineer to resolve issues with its retail applications, focusing on proactive problem-solving and close collaboration with engineering teams. The role involves diagnosing, resolving, and managing critical incidents across a global user base, enhancing product delivery, and improving customer support. The engineer will work closely with teams to ensure efficient execution of support functions and participate in process improvement initiatives.

Requirements

• 4+ years of experience supporting critical, customer-facing systems in a production environment.
• Hands-on experience with incident management tools such as ServiceNow or Jira.
• Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience

Benefits

• Competitive Salary
• Comprehensive Benefits Package