Software Developer

The ITSM Developer is responsible for developing and sustaining the ServiceNow IT Service Management tool suite, Jira Cloud platform, and the Configuration Management Database (CMDB). The ITSM Developer will provide technical assistance and solutions to resolve business problems via customer requirements.

Requirements

• 2 - 4 years' experience as a key technical resource leading the design and development of ServiceNow solutions
• Strong skills/Experience with the ServiceNow platform including the Incident Management, Change Management, Asset Management and Problem Management modules, CMDB, Reporting and the various CMS features
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
• Adept using SQL and PowerShell
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
• Solid experience in requirements gathering, including experience in creating process documentation
• Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment
• Must be able to communicate with technical and non-technical individuals and teams
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems