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BT Group
Software Engineering Associate 3
Join BT Group in Bengaluru as a Software Engineering Associate 3. Leverage your ServiceNow skills in ITSM/CSM, troubleshooting, and documentation. ServiceNow certification required.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 5, 2025
BT Group is seeking a skilled ServiceNow resource to join their Business Migration team. The role involves configuring ITSM and CSM modules, E-bonding between providers and consumer instances, and designing custom SLAs, notifications, and inventory migrations. Candidates should possess ServiceNow certifications and experience with enterprise IT environments.
Requirements
- Configure ITSM and CSM modules.
- Troubleshoot bugs and support users.
- Prepare technical documentation for new processes.
- Perform problem-solving and analytical abilities.
Requirements Summary
Bachelor's degree in Engineering or equivalent. ServiceNow certifications. 2-4 years of ServiceNow experience. Proven problem-solving & analytical abilities
